Frequently Asked Questions
Questions & Answers
Your FAQs Demystified
About Market Quotient
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What does Market Quotient do?
Market Quotient is a professional firm specializing in process management solutions, delivering innovative and state-of-the-art technologies to enhance business and operational performance globally.
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Who are Market Quotient's customers?
Market Quotient serves a diverse clientele encompassing various industries, with a primary focus on small and medium-sized enterprises (SMEs).
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Why should I choose Market Quotient?
Choosing Market Quotient means opting for cutting-edge solutions, deep industry expertise, and a client-centric approach, ensuring a lasting positive impact on your business operations.
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What industries does Market Quotient primarily serve?
Market Quotient primarily serves industries such as BFSI, Education, Engineering, FMCG, Healthcare & Pharmaceuticals, Infrastructure, IT, Media & Publishing, Retail, and Telecom.
Quality and Differentiation:
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How do you differentiate the quality of your resources?
We maintain high standards by employing experienced professionals with deep expertise in their respective fields. Our rigorous training programs and commitment to continuous improvement ensure the excellence of our resources.
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What if I am not happy with my current dedicated resource?
If you are dissatisfied, we promptly address your concerns. We offer the flexibility to provide alternative dedicated resources to ensure your complete satisfaction with the team working on your project.
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Will I receive regular reports on the work done?
Yes, you will receive regular comprehensive reports detailing the progress of the work. This commitment to transparency ensures that you stay informed and have visibility into every aspect of the ongoing projects.
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How is project success measured, and what key performance indicators (KPIs) do you focus on?
Project success is measured through a set of well-defined Key Performance Indicators (KPIs) tailored to your project goals. These KPIs include factors such as project timelines, budget adherence, quality of deliverables, and client satisfaction, ensuring a holistic evaluation of success.
Engagement Models:
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What are your engagement models?
We offer two engagement models - One-Time Projects, suitable for non-recurring consulting needs with predetermined scope and costs, and Full-Time Equivalent (FTE) Model, where a dedicated full-time resource is allocated for ongoing requirements.
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What is the onboarding process like for new clients?
Our onboarding process involves a thorough understanding of your requirements, defining project scope, deliverables, engagement models, and performance indicators. We share a comprehensive proposal, including costs, timelines, and other details for your approval and payment.
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Why should I choose Market Quotient?
Choosing Market Quotient means opting for cutting-edge solutions, deep industry expertise, and a client-centric approach, ensuring a lasting positive impact on your business operations.
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How quickly can I expect a response to my inquiries or support requests?
We strive to respond promptly to all inquiries and support requests, typically within 6 hours. Our commitment is to provide timely and efficient communication throughout our engagement.
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How do you track the time spent on my project?
Time spent on your project is meticulously tracked using reliable project management tools. This transparency ensures accurate billing, detailed reporting, and visibility into project progress.
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What are the minimum engagement hours I need to engage?
Minimum engagement hours vary based on the nature of the project. We are flexible and work with you to determine the most suitable engagement model that aligns with your project requirements.
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Can I get a customized work plan for my requirement?
Yes, we provide customized work plans tailored to your specific requirements, ensuring that our solutions align perfectly with your business goals and objectives.
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Can I scale up or down my engagement hours if needed?
Absolutely, our engagement models are designed to be flexible. You have the flexibility to scale up or down your engagement hours based on evolving project needs, ensuring optimal resource allocation. However, we request a notice period for all changes, and the duration of this period is dependent on the initial engagement type.
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Can I cancel services anytime?
Yes, we understand that business needs can evolve. You have the flexibility to cancel services at any time, provided you adhere to the agreed notice period.
Communication and Collaboration:
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Will I have any limitations in sharing files with my resource?
No, there are no limitations. We use secure communication channels and collaboration tools that facilitate the seamless sharing of files and information between you and your dedicated resource.
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How do I communicate with my dedicated resource?
Communication with your dedicated resource is flexible. We leverage various channels, including email, chat (Slack/Trello, etc), WhatsApp, video conferencing, ensuring open lines of communication based on your preferences and project needs.
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How do I share login credentials and other confidential information with my resource?
We prioritize the security of your information. Confidential details, including login credentials, are shared through secure channels and protocols, ensuring the utmost confidentiality and data protection.
Financial and Billing
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How do I pay for the services?
Payment can be made through various secure methods, including bank wire transfers and online payment platforms like PayPal, Payoneer, etc., ensuring convenience and security.
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Can I get an invoice for each of my payment?
Yes, you will receive a detailed invoice for each payment made. Our transparent billing system provides a clear breakdown of costs associated with the services.
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How will I be billed?
Billing is typically done on a predetermined schedule agreed upon during the onboarding process. We ensure clarity in billing cycles, making the process straightforward and predictable.
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What currency do you bill in?
We bill in USD (United States Dollar). This choice is aligned with international standards, simplifying cross-border transactions, ensuring stability, and providing ease of understanding and management for our clients.
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Are there any upfront costs or hidden fees?
We maintain transparency in our pricing. There are no hidden fees or unexpected upfront costs. Our commitment is to provide clear and straightforward financial arrangements.
Data Privacy and Security:
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How do you ensure data privacy?
We prioritize data privacy and adhere to stringent security protocols. Our team follows industry best practices, including encryption and secure communication channels, to safeguard your sensitive information.
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What are the security measures and facilities that are in place?
Our security measures include robust firewalls, regular system updates, secure access controls, and employee training on data protection. We also conduct periodic security audits to identify and address potential vulnerabilities.