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What are the emerging Trends in Outsourced Process Management that Businesses should be aware of?

  • By admin
  • January 19, 2024

In today’s fast-paced business world, staying ahead is key for success. Outsourced Process Management (OPM) is changing a lot because of new tech and business shifts. In this blog, let’s talk about what’s happening and how Market Quotient is adapting to this evolution.

  • Rise of Intelligent Automation:

Using smart tools like Robotic Process Automation (RPA) and Artificial Intelligence (AI) is changing how outsourcing works. It helps do repetitive tasks better and faster. A recent study by Deloitte found that 53% of companies are already using these tools in their outsourcing.

  • Focus on Customer-Centric Outsourcing:

Making customers happy is super important. Companies are picking outsourcing partners who care a lot about making customers happy too. According to PwC, 73% of customers think a good customer experience is crucial when deciding to buy something. Outsourced processes need to match what customers want.

  • Data Security and Compliance:

With an increasing number of data breaches and cyber threats, keeping data safe is a big deal in outsourcing. Companies want partners who are really good at keeping data safe and following the rules. The Ponemon Institute says the average cost of a data breach is $3.86 million, so data security is a must.

  • Flexible and Scalable Outsourcing Models:

One-size-fits-all doesn’t work anymore. Businesses want partners who can change with them and handle more or less work as needed. A survey by Gartner says 68% of businesses want flexibility when choosing an outsourcing partner.

  • Emphasis on Sustainability:

Being kind to the environment is not just a cool idea; it’s a big deal in outsourcing too. Companies want partners who care about the environment. According to Accenture, 61% of people like to support businesses that are eco-friendly. So, being green is a good move in outsourcing.

Market Quotient’s Adaptive Approach:

Market Quotient is keeping pace with these trends. We use smart tools, care about customers, keep data safe, are flexible, and care about the environment. As businesses look for partners who can roll with the changes, Market Quotient is here to help with top-notch service, happy customers, and sustainable growth.

Contact us at +1 201.285.2024 or to find our recent success stories.