The highly trained CSRs of Market Quotient answer the phone in the client’s name and skillfully, empathetically walks the customer through the transaction. They enter all information in the given intake platform, guided by the logic in the application and the client’s unique business rules. MQ’s CSRs adhere to scripts that the client establishes. The MQ team members know that many policyholders call under stressful circumstances, so caller welfare is their top priority. They also understand the need for and the value of call escalation. The respective client can also fax transactions to MQ so that the MQ team reps will perform the data entry, check for completeness and accuracy, and then “close” the transaction, setting off the appropriate back-end notifications.

Market Quotient’s services in FNOL include:
• Call Centre support providing 24×7, after-hours and overflow service
• CSRs (customer service representatives) highly skilled in sensitive insurance and healthcare programs to expertly guide callers through times of need
• Customizable intake software that adapts to the most complex business rules and integrates directly with client systems

In case of Auto insurance FNOL, the following situations may arise:

Physical Damage
• Fraud Detection
• Vendor Referrals
• Adjuster Assignment
• Appraisal Assignment
• Police Reports
• Outbound Status & Feedback Calls

Bodily Injury
• Fraud Detection
• Vendor Referrals
• Case Management
• Adjuster Assignment
• Independent Medical Exam
• Bill Review

To know more, please write to contact@marketquotient.com.